Privacy Policy - JSB Store

1. Introduction

Jai Shri Balaji Store ("JSB Store," "we," "us," or "our") operates the JSB Store mobile application (the "App") and website. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our App and services.

2. Information We Collect

2.1 Personal Information

When you create an account or use our services, we may collect:

Full name
Phone number (used for OTP verification)
Email address (optional)
Delivery addresses (including pincode, city)
Payment information (processed securely via Razorpay)

2.2 Usage Data

We automatically collect certain information when you use the App:

Device type, operating system, and version
App usage patterns and preferences
Order history and search queries
Push notification token (for order updates)

2.3 Location Data

We collect delivery address information that you provide. For delivery agents, we collect real-time GPS location data during active deliveries to enable order tracking.

3. How We Use Your Information

We use the information we collect to:

Create and manage your account
Process and deliver your orders
Send order status updates and notifications
Process payments securely through Razorpay
Provide customer support
Send promotional offers and deals (you can opt out at any time)
Improve our App and services
Prevent fraud and ensure security
Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

Delivery Partners: Name, phone, and delivery address to fulfill your orders
Payment Processor (Razorpay): Payment details to process transactions securely
Firebase (Google): For authentication (OTP) and push notifications
Cloud Services (Cloudinary): Product images only, no personal data
Law Enforcement: When required by law or to protect our rights

5. Data Security

We implement appropriate security measures to protect your personal information:

All data transmitted over HTTPS/TLS encryption
Passwords are hashed using bcrypt
JWT-based authentication with token expiry
Payment information is handled by Razorpay (PCI-DSS compliant) and never stored on our servers
Regular security reviews and updates to our infrastructure

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Order history is retained for tax and legal purposes. You may request deletion of your account and associated data at any time (see our Data Deletion Policy).

7. Your Rights

You have the right to:

Access the personal data we hold about you
Correct inaccurate personal data
Request deletion of your data
Opt out of promotional communications
Withdraw consent for data processing
Lodge a complaint with a data protection authority if applicable

8. Third-Party Services

Our App integrates with the following third-party services, each governed by their own privacy policies:

Firebase Authentication (Google) — Phone OTP verification
Firebase Cloud Messaging (Google) — Push notifications for order updates
Razorpay — Payment processing
Cloudinary — Image hosting

9. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes through the App or via email. Your continued use of the App after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: info@jaishribalajistore.com
Phone: +91 1800-XXX-XXXX
Address: Jai Shri Balaji Store, Pole No. 91, Near Bijwasan Road, Vill Chhawla, South West Delhi, Delhi - 110071, India